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Del’s expertise is the human side of business. He consults, trains and speaks on building high-performance in people and organizations. Del has held leadership positions in the healthcare field for the past 35 years, including roles as Chief Learning Officer and Director of Organizational and Service Excellence

Today, he delivers nearly 100 workshops and presentations annually. His workshops are known for their practical, real life application. His unique style enables him to connect with the audience on a personal level.

Nov 29, 2020

Excellence is a lot more fun than mediocrity.

In this episode, I share 7 best practices of high-performing organizations. How many of them does your company practice? What areas need the most improvement?

Get a jump start on your move to exceptional with these insights.

To download 7 Practices of a...


Nov 14, 2020

The world makes way for a person who knows where they are going. In this episode, I share why it's important to set goals, how to set goals, and the important difference between Outcome Goals and Process Goals.

This powerful episode will provide you with the motivation and tools to go after your biggest ambitions.


To...


Nov 1, 2020

Many people get angry, defensive, or discouraged when given corrective feedback. However, corrective feedback can be a gift.

In this episode, I provide 5 Ways to Handle Corrective Feedback with Skill and share several benefits of receiving corrective feedback. 

To download the Handling Corrective Feedback Resource...


Oct 17, 2020

Your success in the marketplace will be in direct proportion to your ability to serve well. 

In this episode, I provide 7 Service Excellence Practices to help you gain not just customer satisfaction, but customer loyalty.

To download the Service Skills Resource Guide,


Oct 4, 2020

You don't have to have a title to be a leader. Leadership is really about being an influential person. Leaders drive employee engagement, promote teamwork, and a create positive work culture.

In this episode, I provide 7 qualities of an effective, influential leader, whether you have the title or not. 

To download the...