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Del’s expertise is the human side of business. He consults, trains and speaks on building high-performance in people and organizations. Del has held leadership positions in the healthcare field for the past 35 years, including roles as Chief Learning Officer and Director of Organizational and Service Excellence

Today, he delivers nearly 100 workshops and presentations annually. His workshops are known for their practical, real life application. His unique style enables him to connect with the audience on a personal level.

  1. All Episodes
  2. 2020
  3. 10

Accelerating Excellence Episode 69: 7 Essential Life Skills: (Part 7) Service Skills

Oct 17, 2020

Your success in the marketplace will be in direct proportion to your ability to serve well. 

In this episode, I provide 7 Service Excellence Practices to help you gain not just customer satisfaction, but customer loyalty.

To download the Service Skills Resource Guide,

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Accelerating Excellence Episode #68: 7 Essential Life Skills (Part 6) Leadership Skills

Oct 4, 2020

You don't have to have a title to be a leader. Leadership is really about being an influential person. Leaders drive employee engagement, promote teamwork, and a create positive work culture.

In this episode, I provide 7 qualities of an effective, influential leader, whether you have the title or not. 

To download the...

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