Dec 12, 2021
Your company can deliver exceptional service, even in
this challenging environment.
In this podcast episode, I share 10 simple service excellence practices that will allow everyone in your company to focus on the reason your organization exists; to serve the customer.
To download the 10 Best Practices in...
Nov 28, 2021
Many people are distracted and diffused. In order to be effective and achieve great work, you must be intentional, focused, and disciplined.
In this podcast episode, I share 10 practices that will enable you to work with greater effectiveness, execute on your highest priorities, and deliver superior results.
Nov 7, 2021
a presentation should not be something to dread or to get
through. Look at it in a positive and confident
way. It’s your opportunity to make the world a little
With these 10 Best Practices for Delivering a Dynamic Presentation, you will be better able to influence, engage, and inspire others.
Oct 24, 2021
through a conflict effectively with another person takes
planning, skill, and the right attitude.
In this episode, I share with you a simple and practical model to help you navigate conflict successfully.
It's much more rewarding to resolve a conflict than to dissolve a relationship.
To download the How to...
Sep 6, 2021
don't go out on a limb, you'll never get the fruit. And if you are
afraid of criticism, you'll never make a difference.
In this jam-packed podcast, I share 3 practical ways you can overcome your fears and open up a world of possibilities and potential.
To download the 3 Ways to Overcome Fear resource guide,