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Del’s expertise is the human side of business. He consults, trains and speaks on building high-performance in people and organizations. Del has held leadership positions in the healthcare field for the past 35 years, including roles as Chief Learning Officer and Director of Organizational and Service Excellence

Today, he delivers nearly 100 workshops and presentations annually. His workshops are known for their practical, real life application. His unique style enables him to connect with the audience on a personal level.

Dec 12, 2021

Your company can deliver exceptional service, even in this challenging environment. 

In this podcast episode, I share 10 simple service excellence practices that will allow everyone in your company to focus on the reason your organization exists; to serve the customer.

To download the
10 Best Practices in...

Nov 28, 2021

Many people are distracted and diffused. In order to be effective and achieve great work, you must be intentional, focused, and disciplined.

In this podcast episode, I share 10 practices that will enable you to work with greater effectiveness, execute on your highest priorities, and deliver superior results. 

Nov 7, 2021

Giving a presentation should not be something to dread or to get through. Look at it in a positive and confident way. It’s your opportunity to make the world a little better place.

With these 10 Best Practices for Delivering a Dynamic Presentation, you will be better able to influence, engage, and inspire others.


Oct 24, 2021

Working through a conflict effectively with another person takes planning, skill, and the right attitude. 

In this episode, I share with you a simple and practical model to help you navigate conflict successfully.

It's much more rewarding to resolve a conflict than to dissolve a relationship.

To download the
How to...

Sep 6, 2021

If you don't go out on a limb, you'll never get the fruit. And if you are afraid of criticism, you'll never make a difference.

In this jam-packed podcast, I share 3 practical ways you can overcome your fears and open up a world of possibilities and potential.

To download the
3 Ways to Overcome Fear  resource guide,