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Del’s expertise is the human side of business. He consults, trains and speaks on building high-performance in people and organizations. Del has held leadership positions in the healthcare field for the past 35 years, including roles as Chief Learning Officer and Director of Organizational and Service Excellence

Today, he delivers nearly 100 workshops and presentations annually. His workshops are known for their practical, real life application. His unique style enables him to connect with the audience on a personal level.

Apr 9, 2018

One of the biggest challenges leaders face is delivering corrective feedback. 
Many managers don’t handle the conversation well or they avoid the conversation altogether.
In this episode, Del will explain his DIRECT Model that any manager can use to address performance issues with both sensitivity and candor. The episode concludes with 7 Principles of Effective Feedback. 
Download the DIRECT Model One-Sheet Resource Guide here.