Nov 29, 2020
Excellence is a lot more fun than mediocrity.
In this episode, I share 7 best practices of high-performing organizations. How many of them does your company practice? What areas need the most improvement?
Get a jump start on your move to exceptional with these insights.
To download 7 Practices of a...
Nov 14, 2020
world makes way for a person who knows where they are going. In
this episode, I share why it's important to set
goals, how to set goals, and the
important difference between Outcome Goals and Process
This powerful episode will provide you with the motivation and tools to go after your biggest ambitions.
Nov 1, 2020
Many people get angry, defensive, or discouraged when given
corrective feedback. However, corrective feedback can be a
In this episode, I provide 5 Ways to Handle Corrective Feedback with Skill and share several benefits of receiving corrective feedback.
To download the Handling Corrective Feedback Resource...
Oct 17, 2020
Your success in the marketplace will be in direct proportion to your ability to serve well.
In this episode, I provide 7 Service Excellence Practices to help you gain not just customer satisfaction, but customer loyalty.
To download the Service Skills Resource Guide,
Oct 4, 2020
You don't have to have a title to be a
leader. Leadership is really about being an
influential person. Leaders drive employee
engagement, promote teamwork, and a create positive work
In this episode, I provide 7 qualities of an effective, influential leader, whether you have the title or not.
To download the...